Faq

Are the rates hourly or daily?
Rates are calculated daily (from 00.00 to 23.59). Pick-ups after midnight will be charged an extra day.
Are there size limitations?

No, there are no limits, even very large and very heavy luggage can be deposited.

Can I drop several bags off by deposit point?

You can drop as many bags as you wish within the storage capacity available.

Can I pay directly to the deposit or do I need to book online?

Online booking and payment is mandatory. LUGDROP deposit points do not accept, in any case, the luggage of customers without online booking.

Does the price vary depending on the size of the luggage?

No, the price is €5 per baggage day, without any distinction in measurements or weight.

How can I book a deposit?
  1. Select an available luggage storage.
  2. Enter the dates and times and the number of bags to drop-off,
  3. Click on the button “Reservation” and pay online to finalize your reservation,
  4. Enjoy your day, your bags are safe.
How LUGDROP works?

LUGDROP allows travelers from all over the world to store their luggage in our completely secure places to fully enjoy their day. Our service is available from 10am to 2:00pm / 2:00pm to 8:00pm. Any questions? You will probably find the answers on our FAQ page.

I booked the service but I no longer need the deposit, can I ask for a refund?

Reservations made on LUGDROP are non-refundable or cancellable.

I have a booking problem, who can I contact for help?

You can contact us by the following e-mail address; info@lugdrop.com or by telephone at +34 914 245 464 from Monday to Sunday from 10:00 h to 20:00 h. Our staff will be happy to answer all your booking questions.

I need to deposit a larger bag and a smaller one, do I have to book 2 bags?

Yes, any baggage, regardless of size, must be included in the online booking. The deposit will not take any extra luggage that was not booked online.

Is the deposit safe?

All deposits are secure and guaranteed and all luggage deposited through the platform are covered up to €200 for every single baggage.

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